Quality is an integral part of BOSAI Business Principles. These principles guide our activities to deliver our services safely to meet the full expectation of the Customer; both internal as well as external. Bosai Safety Private Ltd is committed to:
• Achieving a high degree of client satisfaction
• Maintaining impartiality and confidentiality in its certification and inspection processes
• Providing credible, timely and professional certification and inspection services in the area of Emergency Response Disaster management Plan to its clients
• Developing and maintaining a competent resource base of personnel involved in the certification and inspection activities
• Meet requirements of Quality Management System (QMS) and requirements of ISO / IEC 17020 and continually improve the effectiveness of its implementation.
| Sr. No | Objectives | Target 2021-22 |
|---|---|---|
| 01 | Achieve Client Satisfaction level | Min 90% |
| 02 | Timely completion of Assessment and issue of report | Min 95 % of cases to be completed within agreed time |
| 03 | Errors in Reports issued to client | Zero tolerance |
| 04 | Minimize No. of Errors in our Inspection reports / as observed during internal review of Desk Review reports, On-site assessment reports and Mock Drills reports. | Less than 5 % of the cases |
| 05 | Deviation from Code of Conduct | Zero tolerance |
BOSAI’s Commitment is to nevercompromiseon Quality of Services rendered to valued Customer. BOSAI keep Quality asfirst & foremost in Services and in Brands. BOSAI is committed to imbibe the same in our Leadership.